Terms and Conditions

These terms and conditions (the “Terms”) govern the use of https://originalscience.co.uk (the “Site”). The Site is owned and operated by Hymettus Inc, trading as Original Science. By using the Site you confirm that you have read and understood these Terms and agree to be bound by them. These Terms contain a dispute resolution clause that affects how disputes between us are resolved, so please read it carefully.

Not medical advice

Everything published on the Site, including the article library, is provided for information and education. It is not medical advice and it does not replace a consultation with a qualified clinician. Do not delay seeking medical advice, or disregard advice you have been given, because of something you read here.

Hair loss can be a symptom of an underlying condition. If your hair loss is sudden, patchy, painful, or accompanied by other symptoms, please see a doctor rather than starting a treatment plan.

Prescriber review

Some of what we supply is a prescription only medicine. Nothing containing a prescription only medicine is formulated, dispensed or sent to you until a registered prescriber has reviewed your genetic report together with the health questionnaire you completed, including the medication and medical conditions you disclosed.

A prescriber may decide that a treatment is not appropriate for you, or that a different formulation is needed. That decision is clinical and it is final. Buying a plan is not a guarantee that any particular medicine will be prescribed to you. If a prescriber concludes that we cannot safely supply you, we will refund you in full for anything not yet supplied.

You are responsible for the accuracy of what you tell us. Withholding relevant medical information, or giving information you know to be untrue, puts your own safety at risk and may mean we stop supplying you.

No guarantee of results

Hair responds slowly and it responds differently in different people. We do not promise regrowth, a particular amount of regrowth, or regrowth within a particular time. Results vary between individuals and no treatment works for everyone. Any figures, studies or examples on the Site describe outcomes reported in research, not outcomes promised to you.

Eligibility

You must be at least 18 years old and ordering for yourself, at a delivery address in the United Kingdom. You may not buy on behalf of somebody else, because the formulation is based on the genetic sample and health information of the person who will use it.

Accounts

When you create an account on the Site, you agree that:

• you are responsible for your account and for the security of your password and any sensitive information held in it;
• the personal information you give us is accurate, truthful and up to date, and you will update it if it changes; and
• we may suspend or close your account if you use the Site unlawfully or breach these Terms.

What we sell

These Terms govern the sale of the following through the Site:

• a DNA test kit, posted to you with a prepaid return envelope, and the genetic report produced from it;
• a topical formulation compounded for you by a registered pharmacy, based on your genetic report and questionnaire and approved by a prescriber;
• where appropriate, supporting supplements and prescription items; and
• access to the dashboard in which you track photographs and supply.

Some of the supporting products in the shop are made by other manufacturers and sold on by us. Where that is the case we are the seller and your contract is with us, so your rights under these Terms and under consumer law are against us and not the manufacturer. These products are not compounded for you, they are not prescribed, and they are not part of the plan produced from your genetic report. None of them is a treatment for hair loss.

We are under a legal duty to supply goods that match the description given at the point of sale. We take care to describe our products accurately, but where a description depends on your individual results, the final formulation is determined by your report and the prescriber’s review.

The article library is free to read and always will be. It requires no account and no purchase.

Prices and payment

Prices are shown in pounds sterling and include VAT where VAT applies. Payment is taken by our payment processor, Stripe. We do not see or store your full card details.

Klarna is available on the Three Months Plan and lets you spread that payment. Klarna is a separate company providing consumer credit, subject to status and to Klarna’s own terms, which you enter into with Klarna and not with us.

By giving us your payment details you authorise us to charge the amount due. If we believe a payment breaches any law or these Terms, we may cancel or reverse the transaction. We may also modify, reject or cancel an order where it is necessary to do so, and if we have already taken payment we will refund it.

Delivery

We deliver within the United Kingdom only. Shop orders are posted once payment has cleared, normally within three working days, and we will email you if anything is going to hold an order up. Delivery timescales are estimates and not guarantees.

Risk in the goods passes to you when they are delivered to the address you gave at checkout. Please check that address before paying, because we cannot change it once an order has been dispatched.

If you exercise the 14 day right to cancel set out below on a shop order, you must return the item to us in a resaleable condition. You pay the cost of that return unless the item was faulty, damaged or not as described.

The 12 month regimen

The 12 month regimen is a fixed term plan. You are billed monthly for twelve months, after which the plan ends automatically. It does not roll on into a thirteenth month and you do not need to cancel it to stop it.

You may end the regimen before the twelve months are up. If you do, an early cancellation charge of £350 applies. This reflects the cost of the DNA test and the formulation work carried out at the start of the plan, which are delivered in full at the beginning rather than spread across the term, and which we cannot recover once done. This charge does not apply where you cancel under your statutory right to cancel described below, where we have breached these Terms, or where a prescriber decides we cannot safely continue to supply you.

To end the regimen, contact us at [email protected]. The Three Months Plan is a single payment with nothing recurring, so there is nothing to cancel.

Your right to cancel

If you are a consumer in the United Kingdom, you have a statutory right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 to cancel a distance contract within 14 days without giving a reason. The period runs from the day you receive the goods, or for a service from the day the contract is entered into.

To cancel, tell us clearly within that period, by email to [email protected]. You may use the cancellation form set out in the Regulations but you do not have to.

Important exceptions. Some of what we supply is exempt from the statutory right to cancel, and you should understand this before you order:

• Your compounded topical is made to your specification. It is formulated from your own genetic report and cannot be resold or reused. Once compounding has begun at our request, the right to cancel that item no longer applies.
• Sealed medicines and the test kit, once opened. Goods sealed for health protection or hygiene reasons cannot be returned once the seal is broken. That covers the DNA test kit once it has been used, and any medicine once opened.
• Services already performed. Where you have asked us to begin during the cancellation period and the service has been fully performed, the right to cancel that service ends.

Where an item is still sealed and unused, or where compounding has not yet begun, your right to cancel is unaffected and you may return it.

Effects of cancellation

If you asked us to begin performing a service during the cancellation period and then cancel, you must pay an amount proportionate to what was performed up to the point you told us. We will refund anything you have paid above that amount.

Refunds are made using the same payment method you used, unless you agree otherwise, and you will not be charged a fee for the refund. We will refund without undue delay and in any event within 14 days of the day we are told you are cancelling, or for goods within 14 days of receiving them back.

Refunds and faults

If something we send you is faulty, damaged, incorrectly supplied or not as described, tell us and we will replace it or refund you. This is in addition to, and does not limit, your rights under the Consumer Rights Act 2015.

We cannot accept the return of a medicine that has left our control and been opened, for safety reasons. That does not affect your rights where the item was faulty when supplied.

Consumer protection law

Where the Consumer Rights Act 2015, the Consumer Contracts Regulations 2013, or any other consumer protection legislation applies and cannot be excluded, these Terms do not limit your legal rights or remedies under that legislation. These Terms are to be read subject to it, and where there is a conflict, the legislation applies.

Limitation of liability

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited or excluded.

Subject to that, Hymettus Inc and its directors, officers, agents, employees, subsidiaries and affiliates will not be liable for any claims, losses, damages, liabilities or expenses, including legal fees, arising from your use of the Site.

Indemnity

Except where prohibited by law, by using the Site you indemnify and hold harmless Hymettus Inc and its directors, officers, agents, employees, subsidiaries and affiliates from any claims, losses, damages, liabilities and expenses, including legal fees, arising out of your use of the Site or your breach of these Terms.

Intellectual property

All content published on the Site is the property of Hymettus Inc and the Site’s creators. That includes images, text, logos, documents, downloadable files and anything else that makes up the Site.

Applicable law

These Terms are governed by the law of England and Wales.

Dispute resolution

Subject to any exceptions in these Terms, if we cannot resolve a dispute through informal discussion, you and Hymettus Inc agree to put the issue first to a non-binding mediator and, if mediation fails, to an arbitrator whose decision will be final and binding. Any mediator or arbitrator must be neutral and acceptable to both of us, and the costs will be shared equally.

Despite that, you and Hymettus Inc each keep the right to bring a claim in the small claims court and to bring an action for injunctive relief or intellectual property infringement. Nothing here removes your right to bring a claim in the courts of England and Wales where the law gives you that right as a consumer.

Severability

If any provision of these Terms is found to be inconsistent with or invalid under applicable law, that provision will be treated as removed and the remaining provisions will continue to apply.

Changes

We may amend these Terms from time to time to maintain compliance with the law and to reflect changes in how we operate. We will notify users by email of changes, or post a notice on the Site.

Contact

Please contact us with any questions or concerns:
[email protected]
Wework, c/o Hymettus Inc, One City Center, 110 N Corcoran St, Durham, NC 27001, USA.

You can also reach us through the contact form on the Site.